PRODUCTS
  • T-HUB
  • Data Flow Manager
  • Credit Card Charger
   
 SUPPORT
  • Support Plans & Policy
  • Help Desk
  • Other Resources
 COMPANY
 CONTACT US
Support Policy


What is a Support plan for

All our products come with 30 days of free technical support and program updates. 30 day support is applicable for new license purchase only. After 30 days, you will need to be on a support plan for us to be able to provide technical support. We do not charge for answering a quick question by phone or email - typically less than 15 minutes. Support Plan include a full year of support (up to 3 hours of time).

In addition to technical support Atandra offers program updates that allow you to continue to get the llatest and greatest features of the program for one small annual fee. Keeping your software up-to-date is the only way to insure that your business operations will run smoothly along with other updates for for other softwares.

Why do I need support plan
Most of our customers purchase an annual support contract to ensure ongoing support beyond 30-day period. Purchasing an annual support contract ensures:
 

• You can get help if you have a question about our software
  • Get periodic updates on our software that are released throughout the year based on customer feedback and newer versions of compatible products
  • 50% Discounts on future major version upgrades to work with newer versions of QuickBooks
  • Your Support plan fees help Atandra maintain the high level of support that your business depends on.

Technical support is offered through our HelpDesk. All registered customers are advised to setup a profile on our HelpDesk system, this will expedite tech support process. Once you have submitted a ticket, it gets assigned to a member of our support team. All support tickets get a response within the same business day. Atandra will call you for further clarifications or a follow-up. Our support team works regular business hours (Mon through Fri 9am to 6pm EST). The HelpDesk system is always available online.
Support Plans
Purchase Support Plans for T-HUB
1 Year Support plan for T-HUB Standard
$200
1 Year Support plan for T-HUB Professional
$250
1 Year Support plan for T-HUB Advanced
$350
1 Year Support plan for Data Flow Manager
$250

What if I do not have a support plan but need support
We will answer your questions and point to resources availble to best help you resolve your issue without any charge for upto 15 minutes. You will be invoiced for our time spent on support outside of support plans. Billing will be for $150/hour with a minimum of 1 hour time.

Refund Policy
All product licenses are covered by our 30-day no questions asked refund policy. If you are not satisfied with our product, you can just ask for a full refund. Note the refund only applies to product license costs and support plans, it does not apply for the setup and training service if setup and training is already completed by Atandra Staff.

 
HELP DESK ACCESS
For customers with a valid support plan
Login here
If you do not have a login, purchase support contract (see table on this page for available plans) for access to Help Desk


Copyright 2006 Atandra Systems. All Rights Reserved.